How do I find help or reach the team?
Use the help button to search articles, consult the AI assistant, or contact our staff by email.
Updated
Finding answers yourself
The help button appears on every page. Use it to search this catalogue of articles or consult our AI assistant. When you are signed in, the assistant can read your account details—your listings, orders, invoices, claims and notices—so it can explain what is happening, for example why a listing has not gone live yet. The assistant cannot alter anything in your account and will never ask you for passwords or card numbers.
Reaching our team
Submit a request via the help button or go to /contact. You will receive a ticket number by email, and we will reply by email. To add information, simply reply to that message.
You may also write directly to launch@zinndigital.com.
We are available during Mon-Fri 08:00-20:00 UTC.
About this service
Debut Directory is operated by Zinn Digital® Ltd, a company registered in the United Kingdom.
Questions people ask
- Can the assistant change my account?
- No. The assistant can read your account to answer questions, but cannot make any changes. It will not ask for your password or card details.
- How do I know if the team has seen my message?
- You will receive a ticket number by email when you submit a request. The team will respond by email, also with that number.
- What hours can I contact the team?
- Send requests any time via the help button or /contact. Our team answers during Mon-Fri 08:00-20:00 UTC.